Refund and Returns Policy

Effective Date: January 10, 2025

At GinoStroller, we strive to ensure your complete satisfaction with our high-quality baby strollers. If you are not fully satisfied with your purchase, our Refund and Returns Policy outlines the process for returning products and obtaining refunds.

1. Return Eligibility

You may return any unused and unopened items within 30 days of the purchase date for a full refund. To be eligible for a return, the following conditions must be met:

  • Items must be in their original packaging and condition.
  • A valid proof of purchase must be provided (receipt or order confirmation).

2. Non-Returnable Items

Certain items are non-returnable, including:

  • Customized or personalized products.
  • Gift cards.
  • Items that have been opened or used.

3. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer service team at:

  2. Provide Information: Include your order number, the item(s) you wish to return, and the reason for the return.

  3. Return Authorization: We will provide you with a Return Authorization Number (RAN) and further instructions on how to proceed with your return.

4. Return Shipping

Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item. We recommend using a trackable shipping service or purchasing shipping insurance for items over $75.

5. Refund Process

Once we receive your returned items and verify their condition, we will process your refund within 5-7 business days. The refund will be issued to the original payment method used for the purchase.

6. Exchanges

If you wish to exchange an item for a different product, please return the original item following the steps above and place a new order for the desired item.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will assist you in resolving the issue, which may include a full refund or replacement.

8. Contact Information

For any questions or concerns regarding our Refund and Returns Policy, please reach out to us: